Emergency Services Dispatcher II - El Paso County, CO

September 9, 2019

El Paso County,CO

Emergency Services Dispatcher II


Essential Job Functions

Answers emergent and non-emergent telephone and text calls in an enhanced 911 environment.  Dispatches law enforcement agencies, fire departments, search and rescue, and medical units.  Provides pre-arrival instructions on medical and fire calls.  Performs data entry and retrieval within multiple computer systems.

  • Answers emergent and non-emergent telephone calls on a multi-line phone system.  Answers text calls through approved web-based service provider.  Interviews callers, prioritizes and documents information, and ensures timely notification to the appropriate agency.
  • Provides emergency medical and fire pre-arrival instructions when appropriate.
  • Enters and monitors all calls for service and unit activities utilizing a Computer Aided Dispatch System (CAD) for numerous law enforcement agencies, fire departments, and several individual County departments.  Maintains handwritten cards in the event of a CAD failure.
  • Dispatches law enforcement agencies, fire departments, search and rescue, and medical units using a digital 800 MHz radio system.  Operates various paging systems.
  • Provides investigative support through data entry/retrieval in CAD, NCIC/CCIC, the records management system, and the jail management system.  Conducts searches for warrants, driving status, registration, and criminal histories.  Relays information to appropriate personnel.
  • Monitors inter-agency emergency notification systems (i.e., EMSystem, Tracker, flood surveillance cameras, etc.).
  • Operates and performs routine checks for telephone and radio recording systems.  Coordinates repairs to systems as needed.
  • Provides courtroom testimony as required.
  • Performs other duties as required.




  • High school diploma or equivalent education required.
  • One (1) year emergency dispatch experience preferred.
  • Must be honest, truthful, trustworthy, and possess a high degree of personal integrity.
  • Knowledge of geographical locations within El Paso County and outside agencies, their responsibilities, and jurisdictional boundaries preferred.
  • Able to use computer, radio, and telephone systems utilized in the emergency dispatch environment.
  • Ability to monitor multiple computer systems as well as monitor multiple radio and telephone systems.
  • Ability to effectively handle varying degrees of stress in a multitude of emergency and non-emergency situations.
  • Must be multi-task oriented with the ability to execute complex oral and written instructions.
  • Ability to communicate with the general public, law enforcement personnel, and outside agencies in a professional and courteous manner during time of extreme stress and time constraints.
  • Ability to type a minimum of 40 words per minute and pass the pre-employment testing, which includes an auditory typing test.
  • Ability to work in a fast-paced, high stress environment.
  • Maintain regular and punctual attendance.
  • An equivalent combination of related education and experience may be substituted for the education and experience requirements above.
  • Must pass background investigation, motor vehicle record check, drug screen, hearing and vision test, and truth verification examination.




  • Must possess and maintain a valid Colorado Driver's License.
  • International Academy of Emergency Medical Dispatch Certification preferred.


Work Conditions

Work is performed in a high stress, indoor emergency dispatch environment.  Operations are 24 hours per day, seven days per week, including weekends and holidays. Must be able to work shift work and varying schedules to include holidays, weekends, and overtime.  Prolonged periods of standing or sitting may be required.  Must adhere to the standardized dress code policy. 

This job announcement is not intended to be inclusive of all functions, responsibilities and qualifications associated with the position, however, representative of the essential job functions and typical criteria considered necessary to successfully perform the position.
APPLICATIONS MUST BE FILED ONLINE AT: http://www.elpasoco.com     For inquiries please call: 719-520-7401.
Each applicant is considered only for the current vacancy indicated on your application. It is the responsibility of the applicant to monitor any future openings and to submit a separate application for each position. Incomplete applications will not be considered. Any new employee and rehires must provide documentation of authorization to work as required by the Immigration Reform and Control Act of 1986 (PL99-603).              

Do you have a high school diploma or equivalent education?
  • Yes
  • No
Do you have one (1) year of emergency dispatch experience?
  • Yes
  • No
Do you have an International Academy of Emergency Medical Dispatch Certification?
  • Yes
  • No

* Required Question

Closing Date / Removed from Database Date
September 30, 2019

  All jobs posted are considered open until filled and may close at anytime except as stated in the Job Description.