911 Calltaker/Dispatcher - Eugene, OR

September 5, 2019


911 Calltaker/Dispatcher

General Statement of Duties


The City of Eugene is recruiting to fill several vacancies in the 911 Call Center. This job will appeal to those who have a passion for helping others, are excited by a fast-paced working environment, and who want to make a difference in the community. Successful candidates will have the ability to respond quickly and appropriately to emergency and non-emergency situations, will have great attention to detail, and will provide unmatched customer service.
This is a career path for individuals who are ready to dedicate themselves to intensive training for a career with a great team and incredible reward.
You can learn more about this position by visiting the Central Lane 911 page on the City website. Please read this posting carefully for important information related to the application and selection process.
Monday, September 16, 2019
6:00 PM
Emergency Services Training Center
1705 West 2nd Avenue (2nd & Chambers)
**No pre-registration required**
Generally a new employee will begin in a calltaking position as a Communications Specialist 1. All employees are expected to complete intensive, on the job training to become fully cross- trained and proficient in calltaking and dispatch positions as a Communications Specialist 2. Please click HERE to see full job descriptions.
Communications Specialist 1 
$4,108.00 - $4,530.93 Monthly
Calltakers and trainees who serve as the front line, doing general intake of emergency and non-emergency calls.
Communications Specialist 2 
$4,530.93 - $5,785.87 Monthly
Proficient in handling the full scope of calltaking/dispatching functions (fire, police, and other emergency medical incidents). Incumbents in the Communications Specialist 1 classification are required to progress on to dispatch training, and usually advance to the second level within twelve months.
Communication Specialists may earn up to an additional 15% premium pay (depending on qualifications) after three years of employment. Communication Specialists can qualify for an additional 5% increase for demonstrated fluency in an eligible language (such as Spanish).
In addition to the salary listed above, upon eligibility, the City will contribute the employee contribution of 6% and the employer contribution to a retirement program administered by the Oregon Public Employees' Retirement System (PERS).
APPLICATION DEADLINE: Wednesday, September 25, 2019 at 5:00 p.m.
Please make sure to submit your complete application as soon as possible to be considered. The first 30 applicants to successfully complete and pass Criticall testing will be invited forward to the next phase of the recruitment process. Anyone outside of the 30 applicants will be notified and will need to re-submit their application in the future for consideration.
This recruitment may be used to establish an eligibility list. If vacancies allow, the first projected hire date from this recruitment will be early January 2020. 



Examples of Duties Performed - Duties may include but are not limited to the following


  • Operates  computer  terminal  equipment  and  radio/telephone  transmitting and receiving equipment.
  • Answers 9-1-1 and non-emergency telephone calls for police, fire, ambulance, and other requests.
  • Makes decisions as to type of call, correct response, and responsible agency to respond to incident.
  • Evaluates information to determine jurisdiction, equipment, and personnel to be dispatched.
  • Transmits appropriate information to dispatcher or responsible jurisdiction as required.
  • Studies, and maintains, familiarity with major streets, roads, public buildings, industrial plants, and the general geographic location of cities and landmarks in Lane County.
  • Dispatches and monitors appropriate emergency public safety activities. 



The City of Eugene is dedicated to attracting and retaining exceptional employees to best serve our dynamic community. Each component of the recruitment process has been designed to assess the job-related skills and abilities required for this position and/or simulate the actual job experience. We understand that there are many evaluation steps to complete and this can be taxing on your schedule. Our commitment is to do our best to provide numerous dates and time options for each step and to communicate as early as possible regarding candidate disposition.

Please feel free to print the following steps and reference it throughout the recruitment process as this information will help you best understand each step of evaluation.


  • APPLICATION - Submitted in completion online by posted deadline. Applicants who meet the stated minimum qualifications and requirements will be invited to complete an online Criticall test. Information and link to take the test will be sent after your application is submitted.  
  • Criticall's website is a useful tool for preparing for the test. 
  • PERSONAL HISTORY QUESTIONNAIRE (PHQ) - Pre-background screenings and PHQs will be completed after testing for those who successfully pass Criticall testing.
  • ORAL INTERVIEWS - Qualified candidates will be interviewed mid-October 2019.
  • COMPREHENSIVE POLICE BACKGROUND INVESTIGATION - The background investigation phase may take up to 5 weeks. You will be required to submit information related to your personal and professional history including references. You will work with an investigator to complete a full review of your working and personal history. Many of the required documents such as birth certificate and transcripts will need to be requested from other organizations and agencies. A full list of documents will be provided to candidates who reach this stage in the process. Please prepare in advance but DO NOT SUBMIT ANY MATERIAL PRIOR TO BEING INVITED TO THE BACKGROUND PHASE. Materials received before being requested will not be considered and may be destroyed.
  • Ride Along - Applicants that are in the background phase of the recruitment process will be invited to Lane Communications for a 4 hour ride along session. Details will be given to candidates when invited to background. 
  • PSYCHOLOGICAL EVALUATION - The psychological evaluation is a two-part process. You will be invited to complete a written psychological evaluation and exam. Proctored paperwork may take 4-6 hours to complete. Your written exams will be evaluated by a licensed psychologist who will conduct a 30 minute – 1 hour interview with you. The expected date of the interview is Thursday, November 21, 2019. 
  • DRUG SCREEN, HEARING TEST and VISUAL ACUITY TEST - as required by the Department of Public Safety Standards and Training (DPSST).To view the standards set by DPSST for certification, click here and view Oregon Administrative Rule 259-008-0011.
  • ORIENTATION & TRAINING - Successful candidates will start their employment in January of 2020 with an intensive 6 week training involving varying schedules. Attendance and schedule flexibility are mandatory for preliminary training.
Click here for more process information and tips for completing your application and interview.


Supplemental Information

Selection Process: 
Applicants are screened based upon their relevant knowledge, abilities, skills, experience, and training. The selection process varies according to the position and can include such things as screening of supplemental questionnaires, written or skill tests, ability or fitness tests, interviews, and assessment processes. In addition, background investigations and records checks may be required. Some positions also require applicants to have a psychological evaluation and/or physical examination and a drug test prior to employment.
Current information about the status of a job posting is available by going to www.eugene-or.gov/jobs and selecting "Job Posting Status".

Other Recruitment information from the City of Eugene:
The City of Eugene complies with the Americans with Disabilities Act of 1990. Any applicant with a qualified disability under the Americans with Disabilities Act may request accommodation by contacting an employment coordinator at (541) 682-5061.

In compliance with the Immigration Reform and Control Act of 1986, the City of Eugene will request all eligible candidates who accept employment with the City to provide documentation to prove they are eligible for employment in the United States.

The City of Eugene is committed to a work environment which values the cultural, educational, and life experiences of each employee. We believe that a diverse workforce enables us to deliver culturally competent service to all members of our community. As part of our commitment to diversity, the City continues to be an affirmative action/equal opportunity employer. Women, people with disabilities, and persons of color are strongly encouraged to apply.

Closing Date / Removed from Database Date
September 25, 2019

  All jobs posted are considered open until filled and may close at anytime except as stated in the Job Description.