PURPOSE OF CLASSIFICATION
The purpose of this classification is to facilitate the flow of information between the public and law enforcement officers, animal control, firefighters, medical personnel, or emergency personnel by answering emergency and non-emergency calls for service and dispatching appropriate response units.
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned.
- Answers emergency 911 and non-emergency voice and TDD calls for service; determines the nature of the call and what type of assistance or information is needed; routes calls to proper agency personnel; monitors non-emergency phone calls taken by 911; monitors dispatched radio traffic; interacts with the public to respond to inquiries; deals with sensitive and confidential matters; calls back disconnects to determine the nature and location of the problem.
- Enters and maintains data in computer aided dispatch system (CAD); enters and retrieves technical information from a computer in order to perform research, update records, or respond to requests for information.
- Enters data into, and obtains data from, the Georgia Crime Information Center (GCIC) network and the National Crime Information Center (NCIC) network, such as driver�s license and automobile tag information; enters stolen, or removes found, vehicles and weapons in system; enters information on missing or found persons; confirms warrants for other jurisdictions through NCIC and GCIC.
- Assists callers in high stress situations, such as domestic violence, suicide, hostage calls, and when a loved one dies; gives CPR instructions to callers for patients who are in cardiac arrests; gives medical pre-arrival instruction to patients who are in need of medical assistance; communicates with caller on phone while logging radio traffic.
- Monitors all radio frequencies assigned; dispatches, via radio, emergency calls requiring law enforcement, fire, or emergency medical service response, according to priority and availability of field units.
- Monitors and ensures all communications equipment is functioning at all times; diagnoses problems to refer to proper repair technician.
- Monitors inventory levels of supplies; ensures availability of adequate materials to conduct work activities; initiates requests for new or replacement items.
- Communicates with supervisor, employees, other departments, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems; responds to requests for service or assistance.
- Prepares or completes various forms, reports, correspondence, time cards, supply lists, or other documents.
- Receives various forms, reports, correspondence, equipment operating manuals, procedures, handbooks, reference materials, manuals, or other documentation; reviews, completes, processes, forwards or retains as appropriate.
- Operates a computer, printer, radio console, facsimile machine, copier, calculator, multi-line phone, radio communications equipment, computer aided dispatch system, TTY/TDD system, headsets, weather computer, paper shredder, or other equipment as necessary to complete essential functions, to include the use of word processing, spreadsheet, database, or other system software.
Performs other related duties as required.
High school diploma or GED; 1 year of work experience involving communication with the public; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job. Must possess and maintain the following certifications within one year of employment: POST Registered or Certified in Communications, Emergency Medical Dispatch, GCIC/NCIC Terminal Agency Coordinator, and CPR-First Aid in the State of Georgia. Must be a United States citizen.