Performs advanced-level technical work involving department specific software applications and customer support services for automated information systems. Assesses and analyzes technology problems, troubleshoots issues, coordinates problem resolution and performance improvement plans with City Information Services. Develops appropriate procedures and processes in support of department-specific software. Creates and maintains user guides, protocols and procedure manuals related to software systems. Provides technical support and training, identifies and makes recommendations to management regarding process and procedural improvements.
Four (4) years experience providing technical customer support services for department software applications and information systems. Proficient as a user in department specific software and other automated systems.
An Associate Degree in Business Administration, information services or a related field is preferred and may be substituted for up to two (2) years of the required experience.
Submit City of Saint Paul online application, answers to the Supplemental Questionnaire at http://bit.ly/2M8uMXU.
Benefits information is not available for this position. Please contact the city directly for this information.