Summary of Job Duties
*This posting is a "continuous" posting as we are filling multiple positions for several training academies. The first review of applications submitted prior to July 15, 2019 will be considered for the training academy tentatively scheduled for September 2019. Applications submitted after July 15, 2019 will be considered for the training academy tentatively scheduled for November 2019. This posting is also subject ot close without prior notice. Thank you*
The City of Aurora Public Safety Communications Department is a division of the Aurora Police Department. The department is looking for compassionate, caring and high-energy individuals to join its team of 911 Call Takers and dispatchers in serving the citizens of Aurora.
The selected 911 Cadet Call Taker(s) will learn how to receive and process incoming 911 emergency and non-emergency calls for Police, Fire and Ambulance services. The training encompasses the operation of multi-line telephone systems and computer systems to expedite information to and from public safety agencies. Applicants must be willing to work in a 24-hour environment, which includes shifts on swings and graveyards, weekends, holidays, overtime and on-call.
Why work for the City of Aurora?
- Make a difference in the lives of real people every day
- Diverse community
- Competitive total compensation package
- Well Funded General Employees Retirement Plan
- On-site fitness center and overall employee well-being programs
- Internal educational programs to assist with career advancement
We are committed to delivering the highest level of customer service while providing appropriate and expeditious response for calls of service. We will treat our customers with compassion while serving as a vital link between the public and the public safety organizations we serve.
Potential Career Advancement
911 Cadet Call Takers have the opportunity for career advancement after completing designated milestones.
- Call Taker
- Senior Call Taker
- Dispatch Tech
Once the probationary period of one year has been completed, employees are eligible to become a Communications Training Officer.
PRIMARY DUTIES & RESPONSIBILITIES
- Learns basic services and activities of a municipal public safety communications/dispatch program
- Learns geographic features and streets within the area served
- Learns policies and procedures of receiving and processing emergency and non-emergency calls
- Learns principles and practices of public safety communications
- Learns proper usage and terminology related to public safety
- Learns how to properly receive and process emergency, non-emergency, and administrative phone calls from citizens and other public safety agencies according to policies and procedures
- Learns how to instruct citizens regarding emergency dispatch procedures
- Learns how to enter calls for service into the Computer Aided Dispatch (CAD) system for radio dispatch
- Learns how to access the Colorado Crime Information Center (CCIC) and National Crime Information Center (NCIC) systems
- Learns departmental policies and procedures
- Learns Emergency Medical Dispatch (EMD), Emergency Fire Dispatch (EFD), and Emergency Police Dispatch (EPD) protocols as well as pass and obtain Priority Dispatch Certification to continue employment
- Learns how to perform additional duties as assigned under the supervision of a designated trainer
- High School Diploma or GED
- Previous experience providing customer service in a public contact environment
- Computer user experience with Microsoft windows and/or other comparable computer operating system
- A combination of relevant education and experience may be substituted for the minimum education and experience requirements on a year to year basis.
- Previous call center experience, especially in a public safety communications environment
Licenses and Certifications:
- Must obtain CCIC/NCIC certification within 6 months of employment
- Must pass Priority Dispatch (Emergency Medical Dispatch, EMD, Emergency Fire Dispatch, EFD, and Emergency Police Dispatch, EPD) Certification to continue employment
- Must be CPR certified within 6 months
- Minimum data entry (alpha/numeric) of 4791 KPH
- Excellent customer service
- Exceptional communication and listening skills
- Multi-tasking abilities
- Critical thinking and problem solving skills
- Strong interpersonal skills
To be employed by the Public Safety Communications Department, you will need to pass:
- Criminal background check
- Background investigation
- Polygraph test
- Psychological exam
- Fingerprint screening
- Drug test
- Verification of employment
- Other conditions of employment.
Because of these requirements, there is a longer recruitment process. We thank you in advance for your patience.
**Due to the nature of the job, certifications required and a Colorado Bureau of Investigations' clearance, persons with a felony conviction will not be considered.
- Primarily sedentary physical work requiring ability to lift 10 pounds with or without assistance
- Occasional lifting, carrying, walking and standing
- Frequent hand/eye coordination for operation of office equipment
- Vision for reading and interpreting reports and data analysis and preparation
- Frequent speech communication, hearing and listening to maintain communication with employees and citizens
- Speech communication to give instructions and provide technical direction
- Hearing/listening for receiving calls and instructions
- Works primarily in a clean, comfortable environment
- Works evenings, nights, weekends, overtime and on-call
- Frequently uses standard office equipment including computers, multi-line telephones and copy/fax machines
- This position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment
For Veterans points: Please show all of your employment history, including military service and related documentation (DD214) on the application.
The City of Aurora is an equal opportunity employer. We are required by state and federal agencies to keep certain statistical records on applicants. It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.
If you need assistance in completing this application, please feel free to contact our office at: 303-739-7225 or visit us at 15151 E Alameda Pkwy., Suite 3500, Aurora, CO 80012.
Despite the changes in Colorado law, the City of Aurora maintains a drug free workplace. A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.
Drug Testing, Thorough Criminal Background Check, and Employment References:
As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check and drug screening. Employment references will be conducted on finalists for City of Aurora vacancies.
The city provides the following 10 paid holidays to all regular and introductory employees:
- New Year's Day
- Martin Luther King Day
- Presidents' Day
- Memorial Day
- Independence Day
- Labor Day
- Veterans Day
- Thanksgiving Day
- Thanksgiving Holiday (day after Thanksgiving)
- Christmas Day
The city provides twenty-four (24) hours of personal leave to full-time employees each January 1 following the completion of one year of continuous service and 2080 worked hours (excluding over-time). A pro-rated portion of personal leave is provided after the first six (6) months of continuous service and again at twelve (12) months continuous service.
Employees accrue annual leave after the successful completion of their Introductory Period. Accruals for Annual Leave for full-time regular employees are:
0-2 years of service 12 days
2-4 years of service 13 days
4 years of service 14 days
6 years of service 15 days
8 years of service 16 days
10 years of service 17 days
12 years of service 18 days
14 years of service 20 days
15 years of service 23 days
Part-time and full-time employees working less than forty hours per week shall accrue annual leave on a pro rated basis according to the number of hours worked.
All regular employees excluding elected officials accrue Sick Leave upon their date of hire. All regular Career Service employees accrue 104 hours of Sick Leave for each 2080 hours of work. There is no maximum on the amount of sick leave that can be accrued.
Employee Leave Sharing Program
The City offers an Employee Leave Sharing Program in order to assist with income protection for full-time and part-time regular employees when an employee must be absent from work due to catastrophic medical hardship to the employee, spouse or child(ren).
City employees may voluntarily donate Annual, Personal and Sick Leave hours to a qualified employee.
Any regular or introductory employee may be allowed, at the discretion of the Department Director, up to 5 working days or 40 hours paid time off in the case of a death involving an employee's immediate family or in the case of a natural disaster involving the employee.
Any regular or introductory employee who is summoned for jury duty or is subpoenaed in an official capacity during a regularly schedule work day will be given paid time off.
Any regular or introductory full-time employee who is a member of the National Guard or the Reserves will receive a maximum of 15 (eight-hour) paid days per calendar year.
BENEFIT PLANS AND PROGRAMS
Medical, Dental and Vision Coverage
The city offers four (4) medical plans; two (2) dental plans; and one (1) vision plan to regular employees (and their eligible dependents) to choose from. Medical, dental and vision coverage is effective the first day of the month following date of hire.
Life insurance is provided to regular employees in the event of death at no cost. In addition, regular employees are covered by the Accidental Death and Dismemberment benefit, which provides for additional benefits in the event of accidental death or serious accidental injury. Eligibility for life insurance begins on the employee's date of hire.
Employees may elect additional life insurance coverage on themselves through the city's voluntary life insurance plan. Life insurance coverage is also available for dependents.
Flexible Spending Accounts
Regular employees may participate in the City's flexible spending accounts program. This program allows employees to increase their tax savings by making pre-tax deposits to a Health or Dependent Care Spending Account to pay for work-related dependent care expenses and certain unreimbursed health expenses.
All regular Career Service employees participate in the General Employees Retirement Plan ("GERP") which is a defined benefit pension plan. For 2013 participants will contribute 7% of their pre-tax earnings each pay period. The City of Aurora matches each employee's contributions. GERP credits interest on contributions while they remain with the Plan.
When employment with the City ends, participants may be eligible for a monthly retirement benefit, depending on their age and length of service. Alternatively, terminating participants may elect to receive a lump sum distribution of their contributions, interest and vested City contributions instead of a monthly benefit.
Long Term Disability
When a regular employee cannot work for a prolonged time because of serious injury or illness, you need help with more than your medical bills. Long Term Disability Insurance (LTD) can replace a portion of your salary while you are unable to work. Full-time regular Career Service employees are eligible for LTD after completing 6 months of continuous service. After a period of 90 days, you may receive up to 60% of your current base pay.
Deferred Compensation (IRS Section 457)
At an employee's option, participation in a Deferred Compensation program through the City of Aurora is available. Deferred Compensation provides pre-tax savings to employees who participate through automatic payroll deduction. It is a program that assists you in saving additional monies for your retirement. There are many investment choices offered by each of our Deferred Compensation providers. Your pre-tax dollar investment(s) grow each payday while interest accumulates.