- Planning, directing, and coordinating the activities of shift personnel.
- Supervising, scheduling, and evaluating 911 Center personnel.
- Preparation of dispatch policies, directives, and procedures.
- Assures compliance with departmental, state, and federal regulations and guidelines.
- Participates in personnel selection, testing, and screening of applicants; makes recommendations on hiring, disciplinary action, and termination; and assists with performance evaluations of 911 Center personnel.
- Participates in the development of the training program, including the training of new dispatchers and ongoing training for current dispatchers; assists in maintaining records on training of all dispatchers; makes recommendations for additional or specialized training; and provides training on standard policies and procedures, effective use of equipment and resources, etc. Perform QI on incidents.
- Recommends and assists in developing new programs for the Communications Center, monitors the success of these programs, and recommends changes as needed to ensure the effectiveness of the 911 Center.
MINIMUM QUALIFICATIONS: • High school graduate or equivalent; Bachelor’s degree preferred. • Minimum one year dispatching experience if in-house trained; three years minimum experience if from another agency; two years relevant supervisory experience preferred. • Working knowledge of law enforcement, fire, and EMS procedures and practices. • Thorough knowledge of computer systems and their application to Public Safety Communications. • Strong written and oral communication skills. • Represents the department at all times with a professional attitude. • Ability to delegate and prioritize effectively to assure project completions.
This position is open until filled. Please submit a Summit County Government job application and resume online at www.summitcountyco.gov/jobs, or by email to Humanresources@summitcountyco.gov. For questions about the position, please email Jerry at Jdelvalle@summit911.org. Equal Opportunity Employer