Emergency communications work operating a multi-line telephone system, enhanced 9-1-1, and multi-frequency radio system. Receives, screens and prioritize calls for emergency and non-emergency services, e.g., calls for emergency medical services, fire departments, emergency management, search and rescue, animal control, etc., and dispatches appropriate unit(s). Required to make initial assessment in emergency medical situations based upon information provided by the caller and direct first aid or life support measures, pending the arrival of emergency medical services personnel.
Essential Job Functions
Essential functions are fundamental job duties. They do not include marginal tasks which are also performed but are incidental to the primary functions. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position, nor does every position allocated to the class necessarily perform every duty listed. Personal characteristics required of all employees such as honesty, industry, sobriety and the ability to get along with others, are presumed qualities and may not be listed specifically.
- Accurately, quickly and courteously receive and screen emergency and non-emergency telephone calls.
- Transfer calls to proper agency;
- Accurately and quickly prioritize calls and dispatches appropriate unit(s), including multi-station alarms;
- Accurately and timely utilize computer aided dispatch system for documenting dispatch information and coordination of incidents and transmission and retrieval of information through local, county, state and federal data networks;
- Accurately record information on a variety of forms and logs as dictated by operational policies and procedures;
- Activate Emergency Management and Search and Rescue personnel as needed;
- Monitor weather wire, National Warning Systems, plots and tracks hurricanes, tropical storms, and hazardous weather and broadcasts statements as needed;
- Accurately provide pre-arrival instructions to callers utilizing specific guidelines as directed by operational policies and procedures;
- Provide secondary services to other public safety agencies as needed;
- Operate instant playback and twenty-four hour recording equipment;
- Research maps, directories and other reference material for accurate information for use by emergency response personnel;
- Coordinate activities for all emergency response agencies;
- Monitor enhanced 9-1-1 system for incorrect information and documents such on 9-1-1 inquiry form;
- Monitor and test communications equipment and report problems to appropriate personnel;
- Operate telecommunications device for the deaf (TTY);
- Monitor various trouble alarms and takes appropriate action as directed by operational policies and procedures;
- Attend and successfully pass training courses. Maintain certification as required by departmental policies;
- Required to be on call as directed by management;
- Required to work shift work to include weekends and holidays;
- May be required to work extended hours during threat and recovery of hurricanes and disaster situations;
- May be required to work in remote communications command post areas;
- Perform related duties as required.
ESSENTIAL PHYSICAL SKILLS: Data entry in computer utilizing text, numbers, colors, and sounds; sit for long periods of time (twelve hour shifts); good hand, feet, hearing, vision and speaking coordination.
ENVIRONMENTAL CONDITIONS: Inside environment, often under emergency and stressful situations for long periods of time. Cool to cold climate. May also be required to work at remote sites.
KNOWLEDGE OF: Geographical lay out of Santa Rosa County including major streets and roads, subdivisions, apartment complexes, schools, hospitals, nursing homes and shoppi