Answer calls from victims and witnesses.
Call victims and witnesses regarding case developments.
Screen victims and witnesses for referrals to community resources.
Explain the court process and provides emotional support.
Serve as an intermediary between the Victim Witness Program and the Commonwealth's Attorney's Office.
Initiate and send correspondence to include initial contact letters, case status letters, and disposition letters.
Update information in the program management system.
Prepare cases summaries for the Multi-Displinary Team meetings monthly, and attend the meetings when necessary.
Any combination of education and experience equivalent to high school diploma required; completion of college level courses in social sciences, criminal justice, or related fields preferred; some experience in direct delivery of human services preferred.
Must possess a valid Virginia driver's license and have an acceptable driving record based on James City County's criteria.
Knowledge of local and state criminal justice system; case management and crisis intervention techniques; principles and processes for providing customer service including setting and meeting quality standards for services, and evaluation of customer satisfaction preferred.
Skill in use of computer software, especially Microsoft Office Suite.
Ability to interpret and explain policies and procedures; communicate effectively, both orally and in writing; establish and maintain effective working relationships with other employees and the public.
Accepting applications until 11:59pm EST on 10/12/2019 or when filled, whichever comes first. Only online applications to our website will be considered. To apply, please visit the James City County Career Center at https://jobs.jamescitycountyva.gov