Application Support Analyst I - Augusta-Richmond County Government, GA

February 20, 2019

Augusta-Richmond County Government,GA

Application Support Analyst I

invites applications for the position of:

Application Support Analyst I

SALARY: $45,738.00 Annually 
OPENING DATE: 10/31/18
CLOSING DATE: Continuous

Performs software application analysis, support, and maintenance. Trains and/or instructs other staff within the guidelines of standard operating procedures, technical manuals, user specifications, and federal, state, county, and departmental policies and procedures. Reports to the Deputy Director - Business Application Services or other designated person and works with co-workers, vendors, computer services personnel, employees, and government agencies to develop and support information systems.

  • Performs troubleshooting and problem-solving activities for software application systems
  • Assists with evaluation of vendor-developed software
  • Facilitates implementation, installation and upgrade of computer applications systems, trains users, and performs follow-ups
  • Gathers requirements, designs, and develops reports and minor applications for customers
  • Assists in the business analysis process of departments and provides recommendations to management to ensure improved efficiencies
  • Develops and supports documentation and procedural manuals
  • Evaluates and reports project status to management
  • Provides and maintains application security
  • Performs other duties of a similar nature or level

Education: BA/BS in Computer Science, Information Systems, or Business Administration
Experience: Two (2) years of experience involving software or hardware-related technical support, business analysis, and end-user customer support
  • Considerable knowledge of technology principles, concepts, techniques, and fundamentals of information processing
  • Proficiency in acquiring and maintaining skill sets on new and evolving programming development and database technologies
  • Familiarity with local, state, and federal legal requirements and County and departmental policies and procedures
  • Proficiency in database integration, report generation tools, application systems, interpersonal relations, general business principles, and adaptability to change
  • Familiarity with local area networks, network software and technical concepts
  • Mastery of troubleshooting, problem solving, training, organization, and operation of computer equipment
  • Good communication skills, both oral and written
  • Demonstrated ability to work with a team or independently
  • May supervise and/or train designated personnel
  • May be required to carry pager and be on 24-hour call duty

Positions in this class typically require: walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions. Work is typically performed in an office setting, but field work may be required on occasion.
Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work.
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to this job.

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Closing Date / Removed from Database Date
July 31, 2019

  All jobs posted are considered open until filled and may close at anytime except as stated in the Job Description.